Legal

Tajiro Cancellation & Refund Policy

Last updated: September 2026

This policy explains how you can cancel your Tajiro PRO subscription and Paid Services, and when you can get a refund. It summarises Sections 9, 10 and 11 and Annex B of the Tajiro Terms of Service. If this policy and the Terms of Service differ, the Terms of Service apply. Nothing in this policy limits your rights under consumer protection law.

1. Tajiro PRO subscription

1.1 Cancellation

You can cancel your Tajiro PRO subscription at any time from your Dashboard, or by contacting support@tajiro.com. We will send you an email to confirm the cancellation. If you do not receive it, please contact support@tajiro.com to check that your subscription has been cancelled.

1.2 Cancelling during the free trial

If you cancel during the 14-day free trial, you are not charged for your subscription. Your Store and your access end on the date you cancel. Paid Services you added during sign-up or onboarding are not part of the free trial and are covered by Section 2.

1.3 What happens after you cancel

  • Your subscription stays active until the end of the period you have paid for. You will not be charged again.
  • When your paid period ends, your Store, your Partner Account and your access to Tajiro features, including Commission, end. Your Store is then deleted and cannot be recovered.
  • We will email you about any Available Commission in your account. You can request its redemption within 14 days of that email, and the minimum redemption amount does not apply. Commission that is not Available, or not redeemed within 14 days, lapses (Terms of Service, Section 15.9).

1.4 If a payment fails

If a renewal payment is not collected, we will notify you and may retry the charge. Your subscription becomes inactive and your Store and Partner Account are suspended. If payment is not received within 7 days of the due date, your Store is deleted. We will send you at least one reminder before deletion.

1.5 Refunds – 30-Day Money-Back Guarantee

  • Monthly plans: you can get a full refund of your most recent subscription payment if you ask within 30 days of that payment. Earlier months are not refunded.
  • Annual plans: you can get a refund if you ask within 30 days of the annual payment. The part of the year already used is not refunded.
  • The 30-Day Money-Back Guarantee is available once per person or business. Accounts linked by the same payment card, phone number or device are treated as one.
  • If you redeemed Commission during the period covered by the refunded payment, the refund is reduced by the amount you redeemed.
  • We may check refund requests before approving them.
  • When a subscription payment is refunded, your subscription ends on the date of the refund. Your Store is suspended and deleted 7 days later.
  • Requests made more than 30 days after the payment are not processed, and your subscription stays active until the end of the paid period.

2. Paid Services

2.1 Services performed by our team

Applies to: Content Visibility Packages, Toolkit Catalog Upgrade, Brand Awareness, Promo Tools Bundle, Ecommerce SEO Articles, Promotional services (Annex B12) and other services performed by our team.

  • You can cancel and receive a full refund before our team starts work on the service.
  • The cancellation takes effect only when our support team confirms it in writing.
  • Once work has started, or the service has been delivered, the purchase cannot be refunded, unless the service is not provided as described or the law gives you a right to a refund.
  • Additional toolkits cannot be refunded once they have been added to your Store.

2.2 Social Media Packages

A Social Media Package can be refunded only until access to the Dashboard tools or materials is provided. Once access is provided, or any material is downloaded or opened, it cannot be refunded.

2.3 Premium Social Media Package

Once fully delivered, the service cannot be cancelled. If you cancel while it is in progress, we may give a partial refund based on the stage reached.

2.4 Dashboard services

Unless Annex B of the Terms of Service sets a different rule for a particular service:

  • within 7 days of purchase – full refund;
  • 8 to 30 days after purchase – refund less 30% for the service already provided;
  • after 30 days – no refund.

For services billed as a subscription, such as Tajiro Performance Tiers, the Product Growth Subscription and the AI Influencer Subscription, only the most recent charge can be refunded, if you ask within 30 days of it. Charges for the Premium Promotion Articles Subscription cannot be refunded once articles have been accessed or added to your Store.

Processing Fees and Service Fees are not refunded.

2.5 Ads Credits and Order Processing Credits

  • Unused Ads Credits and Order Processing Credits are not refunded if you cancel a service or do not use them.
  • We refund unused credits if we stop offering the service or end your subscription for a reason other than your breach of the Terms of Service.
  • Cancelling the Promotion Service stops future charges.

2.6 Order fees

Order Service Fees, CPA Fees and other fees for confirming orders cannot be refunded once the order has been confirmed. They are also not refunded if an End-customer receives a refund or files a chargeback, because the corresponding services have been provided.

3. Established Stores and Premium Stores

  • Each store is linked to an active Tajiro PRO subscription.
  • Once access details have been provided, the purchase cannot be cancelled or refunded, except where the law gives you a right to a refund.
  • If you pay in instalments and an instalment is not paid, we will notify you and give you 5 business days to pay. If you do not, we may take back the store. Amounts already paid are kept as payment for the access, hosting and services already provided.

4. Store Reactivation Program

If you buy a store through the Store Reactivation Program, you can cancel and receive a full refund before the transfer of the store starts. Once the transfer has started, the purchase cannot be refunded.

5. Toolkits bought by End-customers

If you bought a toolkit from a Store on the Tajiro platform or on Tajiro Mall, Tajiro is the seller.

  • Toolkits are digital content and are delivered immediately after payment.
  • Once you have started using a toolkit, the purchase is final.
  • If a toolkit is not delivered, or does not work as described, contact support@tajiro.com within 14 days of purchase. We will fix the problem, deliver the toolkit again or refund you.

If you bought from a Store that uses its own payment system, the Store owner is the seller. Please contact them about refunds.

6. Your rights in your country

This policy is in addition to your rights under consumer protection law. For example, if you live in Saudi Arabia, you may cancel your Tajiro PRO subscription and receive a full refund within 7 days of subscribing, if you have not used or benefited from the Service. The rights that apply in each country are set out in Annex A of the Terms of Service.

7. How to cancel or request a refund

  • Cancel your subscription: from your Dashboard (Section 1.1).
  • Cancel a service before work starts: email support@tajiro.com. The cancellation takes effect when our support team confirms it in writing.
  • Request a refund: email support@tajiro.com with your full name, the email address on your account, your order number, the transaction ID and the reason for your request.
  • Processing time: approved refunds are paid to your original payment method within 14 days. Your bank may need additional time to show the refund.

8. What is not refundable (summary)

Unless the law gives you a right to a refund:

  • subscription payments made more than 30 days before the refund request;
  • services where work has already started or which have been delivered;
  • additional toolkits once added to your Store;
  • Social Media Packages once access has been provided;
  • unused Ads Credits and Order Processing Credits, except as described in Section 2.5;
  • order fees once the order has been confirmed;
  • Processing Fees and Service Fees;
  • Established Stores and Premium Stores once access details have been provided;
  • toolkits bought by End-customers once you have started using them, except as described in Section 5.

9. Exceptions

We may make exceptions to this policy in individual cases. An exception does not change this policy for other cases.

10. Chargebacks

If you have a billing concern, please contact support@tajiro.com before disputing a charge with your bank. This lets us resolve it quickly. If a chargeback is found to be unwarranted, we may suspend the account concerned, and you may be responsible for the disputed amount and any related fees (Terms of Service, Section 17).

11. Changes to this policy

We may update this policy. We will publish the updated version on this page with a new “Last updated” date. If a change is to your disadvantage, we will tell you at least 30 days before it takes effect. Changes do not apply to purchases made before they take effect.

Contact us

If you have any questions about this policy, contact us at support@tajiro.com.

Tajiro Technologies FZCO
Unit No. 807, Saba 1 Tower, Plot No. JLT-PH1-E3A
Jumeirah Lakes Towers, Dubai, United Arab Emirates
Phone: +971 52 875 0725