Tajiro Terms of Service

1. About these Terms

1.1 These Terms of Service (“Terms”) are a binding electronic agreement between you and Tajiro Technologies FZCO (“Tajiro”, “we”, “us”, “our”). They apply to your use of tajiro.com, the Tajiro platform, dashboard and mobile app (together, the “Service”), whether you visit it, create an account or subscribe.

1.2 You accept these Terms by ticking the acceptance box when you create an account or check out. The confirmation email we send you after sign-up includes a link to these Terms, and you can view and save the current version at any time at Terms of Service. If you do not agree with these Terms, you may not use the Service.

1.3 The following documents also form part of your agreement with us: the Privacy Policy, the terms of any promotion you take part in, and any terms shown to you at checkout or in your Dashboard. Sales to End-customers are governed by the terms shown at checkout and the Tajiro Cancellation & Refund Policy. A summary of Section 10 is available as a separate Refund Policy in English and Arabic. Annexes A and B form part of these Terms. If there is a conflict, these Terms prevail, except where a document expressly states otherwise.

1.4 These Terms are available in English and Arabic. If the two versions differ, the English version prevails to the extent permitted by law.

2. Definitions

In these Terms:

• “Ads Credits” means the prepaid credits described in Section 15A, which can be used only for the Promotion Service.
• “Available Commission” means Commission that has completed the stages described in Section 15 and may be redeemed.
• “Catalog” means the catalog of digital AI toolkits that Tajiro makes available to subscribers.
• “Catalog Retail Price” means the reference retail price, in UAE dirhams (AED), published by Tajiro for each toolkit in the Catalog.
• “Commission” means the promotional incentive described in Section 15.
• “Customer Store Order” means an order placed by an End-customer through your Store when you use your Own Payment System.
• “Dashboard” means your Tajiro account area.
• “End-customer” means a person who buys a toolkit from a store operated on the Tajiro platform.
• “Order Processing Credits” means prepaid credits that can be used only to pay the fees for confirming orders under Section 11.
• “Organic Order” means a Tajiro Ecosystem Order that is not attributed to the Promotion Service.
• “Own Payment System” means a payment system that you connect to your Store and operate yourself, as described in Section 12.4.
• “Paid Service” means any optional service you buy from Tajiro in addition to your subscription.
• “Partner Account” means the account provided with your Store through which the Toolkits in your Store are also offered on Tajiro Mall and other sales channels operated by Tajiro, as described in Section 12.9.
• “Promoted Order” means a Tajiro Ecosystem Order that Tajiro attributes to the Promotion Service.
• “Promotion Service” means the built-in advertising service described in Section 15A.
• “Store” means the online store provided to you as part of your subscription.
• “Storefront” means your Store when it operates without an Own Payment System, as described in Section 12.2.
• “Storefront Order” means an order placed by an End-customer through your Storefront.
• “Subscription” means your Tajiro PRO subscription (Basic, Advanced or Ultimate plan).
• “Tajiro Ecosystem Order” means an order placed by an End-customer through Tajiro Mall or another sales channel operated by Tajiro and attributed by Tajiro to your Partner Account.
• “Tajiro Mall” means the online marketplace operated by Tajiro.
• “Toolkit” means a digital AI toolkit in the Catalog.

3. About Tajiro

3.1 Tajiro is a digital ecommerce platform. A Tajiro PRO subscription gives you a ready-made online store, access to the Catalog, built-in marketing tools and support from a Growth Manager.

3.2 Tajiro is a fully digital service. It does not involve physical products, inventory, suppliers, warehousing or shipping.

3.3 Your Growth Manager provides onboarding guidance and advisory support only. Your Growth Manager does not run marketing or advertising campaigns or manage your Store on your behalf. Operating and promoting your Store remains your responsibility.

3.4 Toolkits use artificial intelligence to generate content based on the information entered. Outputs are provided for general information only, may contain errors, and are not legal, financial, tax, immigration, medical or other professional advice. Outputs are identified as AI-generated. Users should check outputs and seek professional advice where appropriate.

4. Eligibility

4.1 You must be at least 18 years old, or the age of legal majority in your country of residence if that is higher, to use the Service, create an account or subscribe. If we find that an account was created or is used by someone who does not meet this requirement, we may suspend or close it.

4.2 Subscriptions are offered only to individuals and businesses resident or established in the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman or Kuwait. Subscriptions are available in each of these countries once we have met the requirements that apply there. The countries where subscriptions are currently available are listed at Pricing. We may ask you to verify your country of residence and may close accounts that do not meet this requirement.

4.3 If you use the Service for a business, you confirm that you are authorised to accept these Terms on its behalf.

4.4 Each person or business may use one free trial.

4.5 You may not use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive sanctions, or if you are listed on a sanctions list (see Section 25).

5. Your account

5.1 You must give accurate information and keep it up to date.

5.2 You must keep your login details confidential and tell us promptly at support@tajiro.com if you suspect unauthorised access.

5.3 You are responsible for activity on your account, unless it results from our failure to keep the Service secure.

5.4 You may not create or control more than one account without our written consent. We may treat accounts as linked where they share attributes such as email domain, IP address, device, payment details or usage patterns. If we detect high-risk activity linked to an email domain, we may limit new registrations from that domain pending review.

6. Tajiro PRO plans and prices

6.1 Tajiro PRO offers three plans:

Prices for other countries are shown in local currency at checkout and at Pricing.

6.1A Every new Store comes with 100 toolkits from the Catalog, included in your Subscription. You can add more toolkits from the Catalog as a Paid Service (in packs of 100, 200 or 1,000 toolkits), up to the capacity of your plan. The price of each pack is shown in your local currency, with VAT included, before you buy it (for reference, in the UAE, with VAT included where it applies: 100 toolkits – AED 109, 200 toolkits – AED 189, 1,000 toolkits – AED 379; see Annex B4). Where available, the toolkits added match the niche of your Store. Store capacity is the maximum number of toolkits your Store can hold. It does not mean that the Catalog contains that number of toolkits at any given time.

6.2 Prices are shown and charged in the currency of your country of residence, with VAT included where it applies. The price you see at checkout is the total amount you will be charged.

6.3 We will not charge any fee that was not shown to you before you confirmed the purchase. We do not add surcharges based on the payment method you choose.

6.4 We may change subscription prices for future billing periods by giving you at least 30 days’ notice by email and in your Dashboard. The new price applies from your first billing date after the notice period ends. If you do not agree, you can cancel before the change takes effect and you will not be charged the new price.

6.5 You can upgrade your plan in your Dashboard or by contacting support once the upgrade is available to you.

6.6 You can move to a lower plan from your next billing date. Before the change takes effect, you must reduce the number of toolkits in your Store to the capacity of the lower plan. If you do not, we will keep the toolkits added first, up to that capacity.

6.7 Each Store is linked to its own Subscription. One account may hold up to 10 Stores, and each is billed separately. When you create an additional Store, its Subscription starts and is charged immediately, without a free trial. Commission, credits, Paid Services and orders linked to one Store cannot be moved to another Store.

6.8 The features available to you are those shown in your Dashboard. Features may differ between plans and accounts. Access to one Dashboard version does not give you a right to features available in another.

6.9 Tajiro may offer additional products, such as ready-made stores or add-on subscriptions. Paid Services and additional products are described in Annex B. They are governed by these Terms, Annex B and the terms shown at checkout and in your Dashboard.

7. Free trial

7.1 Your Tajiro PRO subscription starts with a 14-day free trial. The trial starts on the day your Store access details are provided to you, by automated email or during your onboarding session, and ends 14 days later. Your Store is built as soon as we receive your onboarding answers. The exact date of your first charge is stated in the email with your Store access details.

7.2 To start the trial you must add a valid payment card. We may place a temporary authorisation on your card to verify it. This is not a charge.

7.3 You pay nothing for your Subscription during the trial. You can cancel before the trial ends to avoid any charge. Paid Services you add during sign-up or onboarding are not part of the free trial and are charged when you add them.

8. Automatic renewal and payments

8.1 When the free trial ends, your Tajiro PRO subscription renews automatically and your card is charged the plan price each month or year, depending on your plan, until you cancel. By subscribing, you expressly agree to this automatic renewal.

8.2 Straight after you sign up, we will email you a confirmation that includes the length of your trial, how the trial end date is set, the amount of your first charge, how often you will be charged, and how to cancel. The email with your Store access details states the exact date of your first charge.

8.2A We will email you a reminder 7 days before your trial ends, with the date and amount of the upcoming charge and a link to cancel.

8.2B After each charge, we will email you a receipt that includes instructions on how to cancel.

8.2C You are responsible for keeping enough funds available on your payment method for each renewal.

8.3 For annual plans, we will email you a reminder between 3 and 7 days before each renewal, with the renewal amount and a link to cancel.

8.4 If a payment is not collected on the due date, we will notify you and may retry the charge. Your Subscription becomes inactive, and your Store and Partner Account are suspended. If payment is not received within 7 days of the due date, your Store is deleted and cannot be recovered. We will send you at least one reminder before deletion.

9. Cancellation

9.1 You can cancel your Subscription at any time from your Dashboard or by contacting support@tajiro.com. We will send you a confirmation email.

9.2 Cancellation stops future charges. Your Store and access to platform features end when your paid period ends. If you cancel during the free trial, your Store and access end on the date you cancel.

9.3 When your access ends, your Store is deleted and cannot be recovered.

9.4 What happens to Commission after cancellation is described in Section 15.9.

10. Refunds

10.1 30-Day Money-Back Guarantee. If you request a refund of your most recent Subscription payment within 30 days of that payment, we will refund it in full. To request a refund, contact support@tajiro.com.

10.1A The 30-Day Money-Back Guarantee is available once per person or business. Accounts linked by the same payment card, phone number or device are treated as one person or business.

10.1B If you redeemed Commission during the period covered by the refunded payment, the refund is reduced by the amount you redeemed. Where the refund is in a different currency, that amount is converted at the exchange rate we apply on the date of the refund, which is shown in the refund confirmation.

10.1C We may check refund requests before approving them. Approved refunds are still paid within the period set out in Section 10.4.

10.2 Monthly plans: refunds apply only to the current payment period. Earlier months are not refunded.

10.3 Annual plans: a refund is available only if requested within 30 days of the annual charge. The part of the year already used is not refunded.

10.4 Approved refunds are paid to your original payment method within 14 days.

10.4A When a Subscription payment is refunded, your Subscription ends on the date of the refund. Your Store is suspended and deleted 7 days later. Any Available Commission can be redeemed as described in Section 15.9.

10.5 Paid Services performed by our team. You can cancel such a Paid Service for a full refund before we start work on it, by contacting support@tajiro.com. The cancellation takes effect when we confirm it. When you buy it, you ask us to start it immediately and acknowledge that once it has started you can no longer cancel it for a refund, unless the service is not provided as described or the law gives you a right to a refund. We will ask for this consent at checkout and confirm it by email.

10.5A Dashboard services. Unless Annex B sets a different rule for a particular service, other Paid Services bought in your Dashboard can be refunded if you ask within 30 days of purchase: in full within 7 days, and less 30% for the service already provided between day 8 and day 30. Processing and Service Fees under Section 11.6 are not refunded. For Paid Services billed as a subscription, only the most recent charge can be refunded, if you ask within 30 days of it.

10.5B Additional toolkits bought under Section 6.1A cannot be refunded once they have been added to your Store.

10.5C The description, estimated delivery time and price of each Paid Service are shown before you buy it. Delivery times are estimates and start once you have given us the information we need. Please make sure that information, including your domain, is correct before we start work; changes you ask for after work has started may carry a revision fee, which is shown before you confirm the change.

10.6 This Section is in addition to, and does not limit, your rights under applicable consumer protection law, including the rights described in Annex A.

11. Fees

11.1 What your Subscription covers. Your Subscription covers your plan and the 100 toolkits included in your Store. Other fees apply only to the actions described in this Section. Every fee is shown as a separate line item before you confirm the action.

11.2 Order confirmation. When an End-customer buys a Toolkit from your Storefront, or through Tajiro Mall via your Partner Account, Tajiro delivers it to the End-customer straight away, and Commission for that order is recorded in your account as Pending. To move that Commission forward, you confirm the order in your Dashboard and pay an Order Service Fee of between 10% and 18% of the Catalog Retail Price of the Toolkits in the order. The rate that applies is shown before you confirm the order. For Promoted Orders, a CPA Service Fee at the same rate applies instead, together with the CPA Fee described in Section 15A.4. You pay these fees by card or with Order Processing Credits. No product cost applies, because Toolkits are digital.

11.2A Customer Store Orders. If you use your Own Payment System, you submit Customer Store Orders to us for delivery of the Toolkits and pay an Order Service Fee of between 10% and 18% of the Catalog Retail Price, plus any fee for the method of confirmation under Section 11.3. No Commission arises on Customer Store Orders.

11.2B Order Processing Credits. You can buy Order Processing Credits in advance and use them to pay the fees in this Section. They can be used only for these fees, cannot be withdrawn, transferred, exchanged for cash or used to pay third parties, and are not money or stored value. Ads Credits cannot be used to pay these fees. Unused Order Processing Credits are not refunded, except where we stop offering the Service or end your Subscription for a reason other than your breach of these Terms, in which case we refund them.

11.3 How you confirm. You can confirm orders one at a time at no extra charge. If you confirm several orders at once, an additional fee of 7% of the Catalog Retail Price applies to each order. If you switch on automatic confirmation, an additional fee of 15% applies to each order confirmed automatically. Automatic confirmation works only while you hold enough Order Processing Credits.

11.4 Late confirmation. If you do not confirm an order within 7 days, we may confirm it for you by applying your Available Commission. In that case the following fees apply to that order: the Order Service Fee or CPA Service Fee (between 10% and 18%), the automatic confirmation fee (15%) and a late confirmation fee (9%) of the Catalog Retail Price, plus the Commission use fee (9%) of the amount of Commission applied. If your Available Commission is not enough, the Commission for that order lapses. The End-customer’s order is not affected in any case.

11.4A End-customer refunds and chargebacks. If an End-customer receives a refund or files a chargeback, the fees charged for that order are not refunded, because the corresponding services have been provided. The Commission for that order is cancelled. If you have already redeemed it, that amount becomes due to us and may be recovered under Section 11.10.

11.5 Commission fees. Using Available Commission to pay for Tajiro services carries a fee of 9% of the amount used. Fees for redeeming Commission are set out in Section 15.6.

11.6 Paid Services. Additional toolkits and other Paid Services are paid in advance, at the price shown before you buy. Where no other fee is specified for a Paid Service, a Processing Fee of 9% and a Service Fee of 19% of the purchase amount apply and are shown as separate line items before you pay.

11.7 Currency and VAT. Fees you pay by card are charged in the currency of your country of residence, with VAT included where it applies. Fees paid from Commission are calculated in AED.

11.8 Nature of the fees. These are platform service fees charged by Tajiro. They are not payment card surcharges or bank fees, and they are the same whatever payment method you use.

11.9 Changes. We may change fees by giving at least 30 days’ notice. The fee that applies to an order is the one in effect when the order is created. Changes do not apply to orders or purchases already made.

11.10 Unpaid amounts. If an amount you owe us is not paid, we may charge any payment method on file, and may deduct the amount from Commission that is Available or becomes Available.

11.11 Card on file. You must keep a valid payment card on file to pay for your Subscription, fees and Paid Services. You authorise us to charge that card for amounts due under these Terms and, where the card scheme allows, to obtain updated card details, such as a new expiry date, from your card issuer.

11.12 Third-party charges. Your bank or card issuer may charge its own fees, for example for currency conversion or international transactions. These fees are not charged by Tajiro, and we are not responsible for them.

12. Your Store and how sales work

12.1 Your Store can operate in one of two configurations. The configuration determines who sells to End-customers.

12.2 Storefront (Tajiro sells). If you have not connected your own payment system, your Store displays toolkits but does not take payment. When an End-customer buys, the sale is made by Tajiro on the terms shown at checkout and under the Tajiro Cancellation & Refund Policy. Tajiro takes payment, issues the invoice, handles refunds and chargebacks, and accounts for VAT. End-customers may be located in any country where we accept orders. You may not offer End-customers different sale, refund or delivery terms. Toolkit prices in a Storefront are set by Tajiro at platform level. You may not change them. If you try to, we may reverse the change, suspend the affected listings, withhold or reverse the related Commission, or suspend your account. This configuration applies to any Store, including Established Stores and Premium Stores (Annex B).

12.3 Even though Tajiro, not you, is the seller in this configuration, you remain responsible for complying with the laws that apply to your own activities. This includes any licence, permit or registration required to promote products online or to receive Commission (see Section 14).

12.4 Your own payment system (you sell). If you connect your own payment system, you are the seller to your customers. You receive their payments directly and are responsible for invoices, refunds, chargebacks, VAT or sales tax, consumer protection and any licence or registration your sales require. If you accept orders from customers outside your own country, you are also responsible for the tax, consumer protection, data protection and other legal requirements of their countries. No Commission arises on these sales, and the fees in Section 11.2A apply.

12.4A Before you connect an Own Payment System, you must hold any commercial registration, trade licence or freelance permit that your country requires for selling online. We may ask you to provide it.

12.5 Catalog and your own toolkits. Your Store may offer Toolkits from the Catalog and, once the Toolkit Builder is available to you, toolkits you create with it (“Your Toolkits”). You may not add other products.

12.5A Toolkit Builder. The Toolkit Builder lets you create your own AI toolkits with Tajiro’s tools. The Toolkit Builder, and the creation, pricing and sale of Your Toolkits, are governed by additional terms shown in your Dashboard when you use it. Those terms apply in addition to these Terms and prevail for Your Toolkits if they conflict. Unless those terms say otherwise, references in these Terms to Toolkits include Your Toolkits.

12.6 End-customer questions in a Storefront. In a Storefront, Tajiro handles End-customer questions, complaints, refunds and chargebacks. If an End-customer contacts you, you must refer them to Tajiro and must not promise them any refund or remedy yourself.

12.7 End-customer data. If we make End-customer information available to you, you may use it only to operate your Store and in line with the Privacy Policy and applicable data protection law. You may not sell it, share it or use it for your own marketing without the End-customer’s consent.

12.8 How payments flow. For Storefront Orders and Tajiro Ecosystem Orders, the End-customer pays Tajiro, and Tajiro keeps the full amount. No part of it is received, held or passed on for you. You pay Tajiro your Subscription, Paid Services and fees from your own funds. Tajiro pays Commission from its own corporate funds, not from End-customer payments. With an Own Payment System, the End-customer pays you directly, and Tajiro does not receive or handle those funds. Fees you pay are payment for our services, not deductions from any amount paid by an End-customer, and you have no claim to any amount paid by an End-customer.

12.9 Partner Account and Tajiro Mall. Your Store comes with a Partner Account. Through it, the Toolkits in your Store are also offered on Tajiro Mall and other sales channels operated by Tajiro. Orders placed there and attributed by Tajiro to your Partner Account are Tajiro Ecosystem Orders. Tajiro is the seller of these orders, sets their prices and is responsible for payment, invoices, refunds and chargebacks. Tajiro decides, on the basis of its own data, whether an order is attributed to your Partner Account and whether it results from the Promotion Service. Tajiro is not required to disclose its method of attribution, and where more than one subscriber could be attributed the same order, Tajiro decides which. An order on Tajiro Mall that is not attributed to any Partner Account or Storefront is a sale made by Tajiro on its own account, and no Commission or fee arises on it. Your Partner Account is available only while your Subscription is active. A Storefront Order is not a Tajiro Ecosystem Order.

12A. Domain, hosting and access

12A.1 Your Store includes one free domain name, registered and owned by Tajiro, one branded email address, hosting, mailing service set-up and basic SEO metadata.

12A.2 The free domain stays registered for at least 3 months from the date your Store is created. After the initial registration period, you are responsible for renewing it. We will send you a renewal invoice before it expires. If it is not renewed, it may expire and be lost.

12A.3 You can use your own domain instead. The first switch to your own domain is free; each further change costs AED 189. We do not set up redirects from a previous domain. Your own domain must be purchased and active before you ask to use it. We will email you the DNS settings to apply; changes can take up to 48 hours with some registrars, and moving your Store to the new domain then usually takes 1–2 business days.

12A.4 Hosting is provided while your Subscription is active. Your Store is managed through your Dashboard; you do not receive direct access to the server, hosting panel or database. You can request technical changes through support, and we may decline them for security or stability reasons. Installing third-party plugins, themes or software that are not compatible with the Tajiro platform may cause errors or loss of functionality, and we are not responsible for problems they cause.

12A.5 When your Subscription ends, the free domain stays with Tajiro.

13. Licence, materials and restrictions

13.1 While your Subscription is active, we grant you a non-exclusive, non-transferable licence to use the Service and to offer Toolkits through your Store.

13.2 You may use the product images, descriptions, promotional materials and marketing assets that Tajiro provides to promote your Store, on your Store and on third-party platforms.

13.3 You may also offer Toolkits on third-party marketplaces, such as Amazon, Etsy or eBay, subject to their rules. For those sales you are the seller, Section 12.4 applies, and orders are processed as Customer Store Orders. You may not otherwise copy, redistribute, sub-license or resell Toolkits, or claim ownership of them.

13.4 You may not reverse engineer, decompile or disassemble the Service or any Tajiro software, in whole or in part, without our written permission.

13.5 When your Subscription ends, your licence ends and you must stop using the Service, the Toolkits and Tajiro materials, except as the law allows.

14. Promoting your Store

14.1 When you promote your Store or the Toolkits, you must:

• clearly identify promotional content as advertising;
• not make any claim about earnings, income or results, whether yours, ours or anyone else’s;
• describe the Toolkits accurately;
• comply with the media content standards that apply where you publish.

14.2 Promoting products online for payment or Commission may require a permit in your country. For example, the UAE Media Council requires an Advertiser Permit, and Saudi Arabia requires a Mawthooq licence. You are responsible for obtaining any permit or licence you need.

14.3 You are responsible for your own promotional content (see Section 22).

14.4 You act on your own behalf. You are not an employee, agent or representative of Tajiro, and you must not present yourself as one or make any statement or promise on Tajiro’s behalf.

15. Commission

15.1 What Commission is. Commission is an internal, non-cash promotional incentive funded by Tajiro from its own corporate funds. Commission may be allocated to you in connection with Storefront Orders and Tajiro Ecosystem Orders, in accordance with this Section.

15.2 How it is calculated. Commission is calculated by reference to the Catalog Retail Price of the Toolkits in the order. The amount of Commission is determined by Tajiro’s internal calculations and may reference up to 80% of the Catalog Retail Price. The Catalog Retail Price is a reference figure only; it may change, and a change applies only to orders created after it takes effect. Commission is not derived from, and does not represent, any amount paid by an End-customer.

15.3 What Commission is not. Commission is not customer money, wages, income, revenue, stored value, a deposit, a wallet, electronic money, escrow or funds held on your behalf. Tajiro is not a financial institution or payment intermediary. No interest is earned on Commission.

15.4 Stages. Commission moves through three stages:

• Pending – linked to an order you have not yet confirmed under Section 11.2;
• Incoming – for up to 72 hours after you confirm the order, while we verify the order and check for fraud or abuse;
• Available – eligible for redemption.

Up to 75% of Commission typically becomes Available after the Incoming stage. The remainder may become Available over a validation period of up to 125 days from the order date.

15.5 Ownership and payout condition. Until you submit a valid payout request and all eligibility conditions are met, Available Commission remains a Tajiro-funded promotional incentive and the property of Tajiro. Commission does not become payable or owed to you until a payout is approved. A Commission balance does not create a debt, obligation, custodial or trust relationship between Tajiro and you. Commission awaiting allocation during the validation period has not yet been earned or allocated to you, and no funds are held for it.

15.6 Redemption. Commission is recorded in UAE dirhams (AED). To redeem Available Commission, your Tajiro PRO subscription must be active and fully paid at the standard rate for your plan, all your orders must be confirmed, no fees may be outstanding, and you must complete phone and identity verification. Payouts are made in AED by bank transfer to an account in your name. If your bank account is outside the UAE, your bank may convert the amount into your local currency and charge its own fees. The minimum redemption amount is AED 370 if your bank account is in the UAE, and AED 1,100 if it is in another GCC country. Redemption fees are: bank transfer within the UAE – 5% (minimum AED 37); bank transfer to another GCC country – 7% (minimum AED 110); express transfer within the UAE – 14% (minimum AED 110); express transfer to another GCC country – 14% (minimum AED 185); redemption towards Ads Credits – 5%; redemption towards Order Processing Credits – 28%. A non-refundable identity verification fee of AED 16.50, charged to your card, applies to each verification attempt, except where an attempt fails for reasons attributable to Tajiro or its verification provider. All fees are shown before you confirm a redemption. We may decline, delay or cancel a verification request for reasons such as fraud prevention, document authenticity, account security, tax reporting or compliance, and each new attempt carries the verification fee.

15.7 Withholding and review. We may withhold, adjust or reverse Commission in cases of fraud, abuse, chargebacks, End-customer refunds or breach of these Terms. If we do, we will tell you the reason, and you can ask us to review the decision by contacting support@tajiro.com within 30 days. Commission for an order is cancelled if the End-customer receives a refund or files a chargeback (see Section 11.4A).

15.8 Changes. We may change Commission rates and the terms of this Section for the future by giving at least 30 days’ notice. Changes will not reduce Available Commission already credited to you.

15.9 After cancellation. If your Subscription ends, we will notify you of any Available Commission in your account. You may request its redemption within 14 days of that notice, and the minimum redemption amount will not apply. Commission that is not Available at the end of that period, or not redeemed within it, will lapse. If your Subscription is inactive only because a payment failed and we are still trying to collect it, it is not treated as ended for this Section, and Commission does not lapse, but you cannot redeem it until the payment is made. A redemption request you submitted before your Subscription ended continues to be processed if you complete any outstanding verification within the redemption period. If we end your Subscription for fraud, no redemption period applies.

15.10 No money transmission. Tajiro does not provide money transmission, stored-value, wallet, escrow, custodial or payment-settlement services, and does not hold, pool, route or transfer funds belonging to you or to anyone else. All payouts are made from Tajiro’s own corporate funds as promotional-incentive payments, through third-party payment providers.

15.10A Fees do not buy Commission. Paying any fee under these Terms does not give you any right to the Toolkits sold, to any amount paid by an End-customer or to any share of Tajiro’s revenue, and does not create any entitlement to Commission or to any particular amount of Commission. Fees are paid only for the services described in these Terms.

15.11 Taxes and checks. You are responsible for any taxes that apply to amounts you receive. We may carry out identity, anti-money-laundering and sanctions checks before any payout (see Section 25).

15.12 Illustrations. Any Commission examples shown in marketing or in your Dashboard are illustrative only and do not guarantee any particular amount or any income.

15A. Promotion Service and Ads Credits

15A.1 The Promotion Service is an internal promotional service operated by Tajiro. It promotes the Toolkits available in your Partner Account on Tajiro Mall and other placements operated by Tajiro. It does not promote your Storefront or any website or sales channel outside Tajiro, and you do not receive advertising accounts or access to external advertising platforms. To use it, you need an active Subscription and a Partner Account.

15A.2 Tajiro chooses which Toolkits to promote, and where, on the basis of its own analysis. While Toolkits are being promoted, you cannot choose, change or remove them, or change their prices or descriptions. Individual placements are not shown to you; results are shown as aggregated figures in your Dashboard. Where your Dashboard offers audience, device or campaign settings, they are preferences only: changing them may make results better, worse or unchanged, and we may ignore settings that are not feasible, lawful or safe. If you pause the Promotion Service, your Toolkits may receive lower priority when it resumes. If you change promoted Toolkits in breach of this Section, we may pause the campaign until the change is reversed, or stop promotion after repeated changes; no refund or credit is due for interruptions caused by your changes.

15A.3 Ads Credits. Ads Credits are prepaid credits used only for the Promotion Service. They cannot be withdrawn, transferred, used to pay third parties or exchanged for cash, and they are not money, stored value or a wallet balance. Unused Ads Credits are not refunded if you cancel the Promotion Service or do not use them. We refund unused Ads Credits if we stop offering the Promotion Service or end your Subscription for a reason other than your breach of these Terms.

15A.4 Fees. Ads Credits are applied daily. A promotion service fee of 28% of the Ads Credits applied each day is charged in addition and deducted from your Ads Credits. For each Promoted Order, a CPA Fee per Toolkit, shown before you confirm the order, applies together with the CPA Service Fee under Section 11.2. If you do not have enough Ads Credits and a top-up payment fails, the Promotion Service is paused.

15A.5 Daily budget. Your daily budget starts at the Bronze level and moves up automatically while the Promotion Service stays active:

We will email you before each increase. You can lower your daily budget to a previous level at any time, including in response to that email. You cannot raise it manually. The price of Ads Credits is shown in your Dashboard before you buy them.

15A.6 Optional settings. You can switch on Accelerated Delivery, which may increase daily Ads Credits usage by up to 50%, and Remarketing, which may increase it by up to 25%. You can switch them off at any time. They do not change your budget level.

15A.7 Pause and cancellation. You can pause or cancel the Promotion Service at any time in your Dashboard. While paused, unused Ads Credits stay in your account. If the Promotion Service stays paused for at least 7 days while you hold unused Ads Credits, we may resume it after notifying you, so that you receive the service you paid for; you can cancel instead. Cancellation stops delivery and does not entitle you to a refund of Ads Credits, except as set out in Section 15A.3.

15A.8 Promotions and discounts do not apply to the Promotion Service.

15A.9 Tajiro does not guarantee any particular reach, orders, sales or return from the Promotion Service.

16. Acceptable use

16.1 You must not:

• use the Service for anything unlawful in the UAE or in the country where content is published, including content that offends religious values or public morals;
• create multiple accounts to abuse limits, promotions or referrals;
• use bots or automation to create accounts;
• abuse the refund or chargeback process;
• use the Service fraudulently or in a way that harms the platform, End-customers or others.

16.2 Before suspending or closing an account, we will tell you the reason and give you a reasonable opportunity to respond, except where immediate action is needed to prevent fraud, a security risk or a breach of law.

16A. Promotions, bonuses and referrals

16A.1 Promotions, such as discounts, extended trials or welcome bonuses, have their own terms, shown with the promotion. For that promotion, its terms apply in addition to these Terms and prevail if they conflict.

16A.2 Unless a promotion says otherwise, each person or business can use it once, and promotions cannot be combined. Promotions do not apply to the Promotion Service unless stated.

16A.3 Bonus credits or gifts given in a promotion can be used only for the stated purpose, have no cash value, and cannot be withdrawn, transferred or exchanged for money. Any expiry date for bonus credits or gifts is stated in the terms of the promotion. Bonus credits or gifts lapse if your Subscription ends.

16A.4 We run promotions in line with applicable law, including any permits required.

17. Chargebacks

If you have a billing concern, please contact support@tajiro.com before disputing a charge with your bank, so we can resolve it directly. If a chargeback is found to be unwarranted, we may suspend the account concerned, and you may be responsible for the disputed amount and any related fees Tajiro incurs. We may contest chargebacks and provide evidence to the payment processor. If we detect repeated chargebacks, payment fraud or attempts to abuse our refund policy, we may refuse future transactions and share relevant information with payment processors or competent authorities, in line with the Privacy Policy.

18. Intellectual property

18.1 The Service, the Toolkits, designs, text and branding are owned by Tajiro or its licensors and are protected by intellectual property law. The Toolkits are developed by or for Tajiro and are not repackaged or derived from PLR content. Although they are not registered with a copyright authority, they are protected as Tajiro’s intellectual property. The Store, including its design, software and the free domain, is owned by Tajiro and provided to you under licence. Except for the licence in Section 13, you receive no ownership rights.

18.2 You keep ownership of content you upload to your Store. You grant Tajiro a non-exclusive licence to host, display and process that content only to operate the Service.

18.3 End-customers who buy a Toolkit receive a personal, non-transferable licence to use its output.

18.4 If you believe content on the Service infringes your rights, contact legal@tajiro.com with details and we will review it promptly.

19. No income promises

Tajiro provides tools and a platform. Tajiro does not guarantee any particular sales, income or business results. Figures, examples and Dashboard sample data are illustrative only, and individual results vary.

20. Availability of the Service

20.1 We work to keep the Service available and secure, but it may occasionally be interrupted for maintenance, updates or reasons beyond our control. We will give advance notice of planned maintenance where practicable.

20.2 To the extent permitted by law, the Service is provided “as is” and “as available”. This does not limit any right you have under applicable consumer protection law.

21. Liability

21.1 To the extent permitted by law, Tajiro is not liable for indirect or consequential losses, including loss of profit, business or data.

21.2 To the extent permitted by law, our total liability to you is limited to the amount you paid Tajiro in the 12 months before the event giving rise to the claim.

21.3 Nothing in these Terms excludes or limits our liability for fraud, gross negligence or wilful misconduct, or any liability that cannot be excluded or limited under applicable law.

21.4 The limit in Section 21.2 does not apply to amounts we must pay you under these Terms, including approved Commission payouts and refunds.

22. Your responsibility for your own activities

To the extent permitted by law, you are responsible for claims arising from your own promotional content or, if you use your own payment system, from your sales to your customers.

23. Third-party services

Payments are processed by third-party providers such as Stripe under their own terms. Links to third-party websites are provided for convenience. We are not responsible for their content.

24. Taxes

Prices you pay to Tajiro include VAT where it applies. You are responsible for your own taxes, including on amounts you receive from Tajiro or from your own sales.

25. Compliance, identity checks and sanctions

25.1 We may verify your identity and carry out anti-money-laundering and sanctions checks, and may ask for additional information or documents for fraud prevention, tax reporting or compliance. We may refuse or delay payouts until these checks are complete.

25.2 The Service may not be used by, or to sell to, persons located in or ordinarily resident in countries or regions subject to comprehensive sanctions, or persons on sanctions lists. We may block or cancel orders and accounts to comply with sanctions laws.

26. Communications

26.1 You agree that we may send you service messages about your account, billing and orders by email, SMS or in your Dashboard. Agreements, notices and records made electronically are valid.

26.2 We send marketing emails, SMS or messages only with your consent. Your consent is not a condition of subscribing. You can withdraw it at any time by using the unsubscribe link or replying “STOP”. Message and data rates may apply.

27. Data protection

We process personal data as described in the Tajiro Privacy Policy, in line with the UAE Personal Data Protection Law and the data protection laws that apply in your country.

28. Complaints

28.1 To make a complaint, contact complaints@tajiro.com. We will acknowledge it within 2 working days and aim to resolve it within 14 days.

28.2 If you are not satisfied with our response, you can contact the consumer protection authority in your country. In Dubai, this is Dubai Economy and Tourism (consumerrights.ae, 600 54 5555). The authorities for other countries are listed in Annex A.

29. Ending the agreement

29.1 We may suspend or end your Subscription, or a group of linked accounts, if you seriously or repeatedly breach these Terms or engage in fraud, spam or misuse of the platform, following the process in Section 16.2.

29.2 We may stop offering the Service or a plan by giving at least 30 days’ notice. In that case, we will refund any prepaid amount for the unused period.

29.3 If your Subscription ends under this Section, Section 15.9 (Commission) applies, except where we end it for fraud.

30. Events beyond our control

Neither you nor we are responsible for delay or failure caused by events beyond reasonable control. This does not limit any power a court has under applicable law to adjust or end the contract.

31. Changes to these Terms

31.1 We may update these Terms. If we make a material change that is to your disadvantage, we will notify you at least 30 days before it takes effect.

31.2 If you do not agree, you may cancel before the change takes effect and receive a pro-rata refund of any prepaid amount for the unused period. Changes do not apply retroactively.

32. Your consumer rights

Nothing in these Terms affects your mandatory rights under consumer protection law. This includes UAE Federal Law No. 15 of 2020 and its Executive Regulations, which apply to consumers in the UAE, including in free zones, and any mandatory consumer protection provisions of the law of your country of residence. Where any term here conflicts with a mandatory right, that right prevails. Annex A sets out rights that apply in specific countries.

33. Governing law and disputes

33.1 These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.

33.2 Before starting proceedings, please contact us so we can try to resolve the issue (see Section 28).

33.3 Disputes are subject to the jurisdiction of the courts of Dubai, without prejudice to any mandatory right you have to bring proceedings in the courts of your country of residence. We will not require consumers to resolve disputes by arbitration.

34. General

34.1 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

34.2 Entire agreement. These Terms, together with the documents in Section 1.3, are the entire agreement between you and Tajiro about the Service.

34.3 No waiver. If we do not enforce a right, we do not waive it.

34.4 Assignment. We may transfer our rights and obligations under these Terms to another company by giving you notice. You may not transfer yours without our written consent.

34.5 Notices. We will send notices to the email address on your account and show them in your Dashboard.

34.6 Survival. Sections that by their nature should continue after the agreement ends continue to apply, including Sections 10, 11, 15.5, 15.9, 15.10, 17, 18, 21, 22 and 33.

35. Contact

Tajiro Technologies FZCO
Unit No. 807, Saba 1 Tower, Plot No. JLT-PH1-E3A
Jumeirah Lakes Towers, Dubai, United Arab Emirates
Licence number: DMCC-1039612
Phone: +971 52 875 0725
Support: support@tajiro.com · Complaints: complaints@tajiro.com · Privacy: privacy@tajiro.com · Legal: legal@tajiro.com

Annex A – Country-specific terms

This Annex adds to these Terms for subscribers resident in the countries below. Where this Annex gives you more protection than the rest of these Terms, this Annex applies.

All countries

• Invoices and the key information about your Subscription are available in Arabic and English.
• Prices include VAT where it applies in your country: UAE 5%, Saudi Arabia 15%, Bahrain 10%, Oman 5%. VAT does not currently apply in Qatar or Kuwait.
• All prices, fees and charges are shown before you confirm a purchase.

United Arab Emirates

• Your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations, and Federal Decree-Law No. 14 of 2023, apply.
• Complaints: Dubai Economy and Tourism (consumerrights.ae, 600 54 5555), or the consumer protection authority of your emirate.

Saudi Arabia

• Your rights under the E-Commerce Law (Royal Decree No. M/126 of 2019) and its Implementing Regulations apply. Under that law, you may cancel your Subscription and receive a full refund within 7 days of subscribing, if you have not used or benefited from the Service. This right does not apply to digital content or services that have already been provided with your consent. Our 30-Day Money-Back Guarantee in Section 10 applies in addition.
• You can ask us at any time to stop sending you marketing messages.
• Complaints: Ministry of Commerce.

Qatar

• Your rights under Law No. 8 of 2008 on Consumer Protection and Decree-Law No. 16 of 2010 on Electronic Commerce and Transactions apply.
• Complaints: Ministry of Commerce and Industry.

Bahrain

• Your rights under Law No. 35 of 2012 on Consumer Protection and Decree-Law No. 54 of 2018 on Electronic Communications and Transactions apply.
• Complaints: Ministry of Industry and Commerce.

Oman

• Your rights under the Consumer Protection Law (Royal Decree No. 66/2014) and its Executive Regulations, and the ecommerce rules issued by Ministerial Decision No. 499/2023, apply, including the exchange and return rules for remote contracts.
• Complaints: Consumer Protection Authority.

Kuwait

• Your rights under Law No. 39 of 2014 on Consumer Protection and Decree-Law No. 10 of 2026 on electronic commerce apply. Any term that seeks to release Tajiro from its legal obligations to you has no effect.
• Complaints: Ministry of Commerce and Industry.

Annex B – Paid Services and additional products

This Annex describes the Paid Services and additional products that may be available in your Dashboard. Availability depends on your plan and Dashboard version (Section 6.8). Prices below are reference prices for the UAE, in AED, with VAT included where it applies. The price in your local currency, with any VAT, is shown before you buy. Where the Processing Fee and Service Fee under Section 11.6 apply to a Paid Service, they are added to these prices and shown as separate line items before you pay.

B1. Rules for all Paid Services

B1.1 Sections 10.5 to 10.5C (refunds, delivery and revisions) apply to every Paid Service unless this Annex says otherwise.

B1.2 Unless stated otherwise, a Paid Service is delivered to the Store linked to the email address used for the purchase. To have it delivered to another of your Stores, contact support@tajiro.com within one hour of purchase.

B1.3 Services marked “English only” are provided only in English, whatever the language of your Store.

B1.4 A cancellation takes effect when our support team confirms it in writing.

B1.5 Where a Paid Service involves publication by third parties, such as publishers, content creators or radio stations, the content is published under their own rules and editorial policies and is identified as advertising where the law requires. We do not control third-party platforms, algorithms, audiences or user behaviour.

B1.6 Unless expressly stated, no Paid Service includes the sale of traffic, followers, rankings, backlinks, domain authority or advertising inventory. Paid Services do not guarantee any sales, traffic, reach, engagement or other business result. Individual results vary.

B2. Tajiro Performance Tiers

B2.1 Tajiro Performance Tiers are optional add-on subscriptions that give access to additional platform tools. They can be used only together with an active Tajiro PRO subscription. They are service subscriptions and do not represent money, stored value, credits, balances or any right to a payout.

B2.2 The tools and limits of each tier are shown in your Dashboard. A change that reduces what a tier includes applies from your next billing period, after notice under Section 31.

B2.3 Tiers are billed separately from Tajiro PRO, on the billing cycle shown at purchase, with no additional processing or service fees. If a tier comes with a free or discounted introductory period, we will send you a reminder before it ends, stating the amount and billing frequency.

B2.4 Your tier changes only when you select a new tier in your Dashboard or ask us to change it. Requests to move to a lower tier may be reviewed and may be declined if your enabled tools are not compatible with that tier.

B2.5 If your Tajiro PRO subscription is cancelled, suspended or ends, your tier features are suspended until it is reactivated. You can cancel a tier at any time in your Dashboard.

B3. Add-ons at sign-up

B3.1 During onboarding you can add Paid Services such as a paid theme, a premium domain, additional toolkits (B4), custom toolkit creation or a Social Media Package (B6). These are not part of the free trial and are charged when you add them (Section 7.3).

B3.2 The free Store set-up does not include paid theme installation, a premium domain, additional toolkits, a Social Media Package, the Promo Tools Bundle (B8) or other Paid Services. You can set up some of these yourself with guidance from support.

B4. Toolkit Catalog Upgrade

B4.1 Description. This service adds a pack of toolkits from the Catalog to your Store: 100 toolkits – AED 109; 200 toolkits – AED 189; 1,000 toolkits – AED 379.

B4.2 Niches. Toolkits match your Store’s niche where available. If the niche has fewer toolkits than you ordered, the rest come from the general Catalog. To choose a different niche, contact support within one hour of purchase. Toolkits are added to your Store’s default categories.

B4.3 Delivery. Usually one business day after your Store is created.

B4.4 Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded. Toolkits cannot be refunded once they have been added to your Store (Section 10.5B).

B5. Content Visibility Packages

B5.1 Description. Branded informational content prepared and submitted for editorial publication on third-party platforms, to support your brand’s presence and visibility outside your Store. We coordinate content preparation and submission.

B5.2 Revisions. If you plan to change your domain, tell your Growth Manager or support before we start work. A change after work has started or after delivery is a paid revision at the fee above.

B5.3 Results. This service does not involve the sale of traffic, users, impressions, backlinks, rankings, domain authority or search engine outcomes, and does not guarantee exposure. We provide content preparation, coordination and third-party editorial distribution only.

B5.4 Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B6. Social Media Packages

B6.1 Description. Access to social media tools in your Dashboard and ready-to-use materials. We do not create, configure, post to, schedule or manage your accounts or campaigns; you publish the materials yourself.

B6.2 Promotion-related items. Gold and Platinum also include ad targeting presets and ad copy drafts. Platinum includes TikTok and Instagram store set-up guides. Paid media and campaign activation are not included: you set up your advertising accounts and bear all media costs and compliance obligations. Account names, approvals and verifications are your responsibility.

B6.3 Delivery and support. Access is instant for Silver and Gold, and provided within one business day for Platinum. Support covers access issues, re-delivery of materials and basic navigation. Account creation, posting, scheduling, moderation, campaign management, pixels, analytics integrations, third-party apps and verification badges are not included.

B6.4 Results. No sales, engagement, impressions, reach or conversions are guaranteed; they depend on how you use the materials and on third-party platforms. References to the size of a platform’s user base are general information only and do not measure or promise the reach of your content. Performance statistics shown on third-party platforms are for information only and are outside our control.

B6.5 Cancellations and refunds. A Social Media Package can be refunded only until access is provided. Once access is provided, or any material is downloaded or opened, it cannot be refunded. To cancel before access is provided, contact support@tajiro.com; the cancellation takes effect when our support team confirms it.

B7. Brand Awareness (English only)

B7.1 Description. Branded materials prepared and published through independent third parties: press release preparation and submission to third-party news and distribution channels, subject to their editorial policies; informational or promotional articles published on third-party websites; and branded content published by independent bloggers or content creators on external platforms.

B7.2 Revisions. This is a one-time service, so please finalise your domain before we start. A domain change after work has started or after delivery is a paid revision at the fee above, covering updates to press releases, articles, creator briefs and distribution materials.

B7.3 Results. We manage content preparation and submission only. Any references or links are incidental to the editorial content and are not sold, guaranteed or presented as search engine outcomes. We do not control platform algorithms, audiences, visibility or user interaction, and we cannot promise sales. This service does not involve the sale of followers, audience reach, traffic, backlinks, rankings, social signals or advertising inventory, and does not guarantee reach, engagement, traffic or conversions. Individual results vary.

B7.4 Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B8. Promo Tools Bundle

B8.1 Description. Installation and set-up of these add-ons on your Store: Product Slideshow, Purchase Upsell, Bulk Discounts, Upsell, Recent Sales Pop-Up, Abandoned Cart, Urgency and Product Bundle. They are offered only as a bundle.

B8.2 Delivery and price. 1–2 business days. AED 1,539.

B8.3 Conditions. The add-ons are installed on your Store; licence keys or files are not provided. If reinstallation is needed, contact support. We may change the add-ons in the bundle; changes do not affect bundles already delivered. You must use these tools only with accurate information: sales notifications must reflect real purchases, and urgency messages must reflect real time limits or offers.

B8.4 Results. The add-ons support your Store’s functionality and conversion. Results vary and depend on factors such as your toolkits, prices, traffic sources and customer behaviour. No sales, revenue or performance outcome is guaranteed.

B8.5 Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B9. Ecommerce SEO Articles (English only)

B9.1 Description. One editorial-style article published on a Tajiro-managed platform, which may reference your toolkits for information purposes. The article is published on our platform, not on your Store, but you may copy it to your Store.

B9.2 Delivery and price. 1–3 business days. AED 9. Please check your preferences, which you give after checkout, before we start work.

B9.3 Results. We do not sell or guarantee search rankings, traffic, backlinks or visibility. Any links are incidental to the editorial content and depend on third-party platforms. Individual results vary.

B9.4 Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B10. Premium Promotion Articles Subscription

B10.1 Monthly access to promotion articles: Silver – 30 articles; Gold – 100 articles; Platinum – 250 articles. Prices are shown at checkout.

B10.2 Each plan starts with a 30-day free trial with full access. Before the trial ends, we will send you a reminder stating the amount and billing frequency. After the trial, the plan renews monthly until you cancel.

B10.3 You can cancel in your Dashboard or by contacting support. Charges cannot be refunded once articles have been accessed or added to your Store.

B11. Dashboard services

B11.1 Your Dashboard may offer one-click purchases of Paid Services, including promotional services, marketing tools, paid domains, themes, Order Processing Credits, the Product Growth Subscription and the AI Influencer Subscription. Terms shown at checkout apply in addition to these Terms.

B11.2 Product Growth Subscription. Tools to browse eligible toolkits and import them into your Store one by one. The free trial lasts 7 days or until you import 50 toolkits, whichever comes first. After that, the subscription renews at AED 109 per week, unless another price is shown at checkout, and includes up to 250 imports per weekly billing period. Unused imports do not roll over, cannot be transferred and have no cash value. We will send you a reminder before the trial ends. You remain responsible for selecting toolkits, managing and promoting your Store. Any examples of margins, sales or store value are illustrative only.

B11.3 AI Influencer Subscription. Downloadable marketing materials featuring a virtual, AI-generated influencer persona, such as ready-made videos, captions and profile assets, for you to publish on your own social media accounts. The free trial lasts 7 days and includes 3 ready-made videos. After that, the subscription renews at AED 109 per week, unless another price is shown at checkout. We will send you a reminder before the trial ends. The persona is virtual and does not represent a real person, employee, customer or independent influencer, and you must not present it as one. You are responsible for reviewing and publishing the materials and for complying with advertising laws, disclosure requirements, platform policies and rules on AI-generated content, including labelling it as AI-generated where required. We do not create, post to, manage or grow your social media accounts under this subscription. Any examples of orders, sales, conversions, follower growth, engagement or content performance are illustrative only and do not guarantee any business outcome. We may change or discontinue the persona or materials; changes to a paid plan apply from the next billing period.

B11.4 Refunds for dashboard services follow Section 10.5A. For subscription-based dashboard services, only the most recent charge can be refunded, if you ask within 30 days of it.

B11.5 If a subscription-based dashboard service becomes past due, is cancelled or ends, we are not required to reinstate it on its previous terms.

B12. Promotional services

B12.0 The one-time promotional services below are available in your Dashboard. B1.5 and B1.6 also apply to each of them. If you plan to change your domain or key business information, tell your Growth Manager or support before we start work; changes after work has started or after delivery are paid revisions at the fee shown.

B12.1 External Content Distribution

Description. Content creation and editorial submission to third-party websites and platforms.

Delivery and price. 5 business days + 1–2 days for processing. AED 379.

Revisions. AED 59.

Results. We do not sell backlinks, rankings, authority or search engine positions. Any links, references or mentions are incidental to editorial publishing and are not guaranteed.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.2 Multi-Channel Content Placement – Extended (English only)

Description. Branded content created and published through independent third-party content creators on Instagram, X and TikTok, focusing on content production, editorial placement and brand storytelling.

Delivery and price. 8 business days + 1–2 days for processing. AED 2,119.

Revisions. AED 269.

Results. References to potential audience size or platform scale are illustrative only. Audience size, reach, impressions, engagement, visibility and traffic are not guaranteed and depend on third-party platform algorithms and user behaviour. We publish content, but we cannot control users’ actions and cannot promise sales. Individual results vary.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.3 Multi-Channel Content Placement – Standard (English only)

Description. Editorial coordination and placement of branded content through independent third-party content creators on selected social platforms.

Delivery and price. 6 business days + 1–2 days for processing. AED 1,349.

Revisions. AED 209.

Results. No minimum reach, audience size, impressions or engagement is promised or sold. Visibility and traffic depend on third-party platform algorithms and user behaviour. We publish content, but we cannot control users’ actions and cannot promise sales. Individual results vary.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.4 Instagram Branded Content Placement

Description. Creation and coordination of one branded content post on Instagram. We prepare the content and arrange its placement.

Delivery and price. Up to 4 business days after we receive your preferences for the toolkit to feature. AED 379.

Revisions. AED 59.

Results. We do not sell or guarantee audience size, reach, engagement, traffic, conversions or commercial outcomes. Visibility and interaction depend on third-party platform algorithms and user behaviour and are outside our control.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.5 X Post Placement

Description. One post placement on a third-party X account.

Delivery and price. Up to 4 business days after we receive your preferences for the toolkit to feature. AED 309.

Revisions. AED 59.

Results. We arrange the placement but do not guarantee visibility, engagement or traffic.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.6 Pinterest Post Placement

Description. Promotional placement of your toolkits on third-party Pinterest boards.

Delivery and price. Up to 4 business days after we receive your preferences for the toolkits to feature. AED 269.

Revisions. AED 59.

Results. We do not control user behaviour, platform algorithms or downstream traffic, and results are not guaranteed.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.7 Premium Long-Form Editorial Article

Description. Creation and publication of one long-form, editorial-style article on a Tajiro-managed platform.

Delivery and price. 2–4 business days after we receive your preferences for the category to feature. AED 229.

Revisions. AED 39.

Results. The service covers content creation and editorial publishing only. No affiliation with, endorsement by or association with any third-party media brand is implied. Rankings, traffic, visibility and conversions are not guaranteed.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.8 Branded Business Video

Description. Creation of one branded business video in digital format.

Delivery and price. 4–5 business days + 1–2 days for processing. AED 309.

Revisions. One free revision if requested within 5 days of delivery; after that, or once the free revision is used, AED 59 per revision.

Results. We do not guarantee performance, engagement or commercial outcomes. References to media style, quality or format are descriptive only and do not imply publication on, endorsement by or association with any media outlet or brand.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.9 Radio Commercial (English only)

Description. Scripting and production of a radio commercial and coordination of its scheduled broadcast through third-party radio stations.

Delivery and price. 2–4 business days after we receive your preferences for the focus of the commercial. AED 579.

Revisions. AED 59.

Results. We do not sell advertising inventory and do not guarantee audience size, listener reach, engagement, traffic or commercial outcomes. Broadcast exposure depends on third-party stations’ programming and scheduling and on listener behaviour. Listener numbers are estimates only.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.10 Press Release Writing and Distribution

Description. Writing of a press release and its distribution to third-party news websites and aggregators.

Delivery and price. 5–7 business days + 1–2 days for processing. AED 769.

Revisions. AED 79.

Results. Pickup, publication, syndication and indexing depend on third-party editorial policies and are not guaranteed.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.11 CEO Business Email Signature

Description. A custom HTML email signature delivered as a digital asset.

Delivery and price. 5–7 business days + 1–2 days for processing. AED 579.

Revisions. AED 79, for changes to key business information after work has started or after delivery.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.12 Business Card Custom Design

Description. A custom business card design delivered as a digital file.

Delivery and price. Up to 5 business days after you submit all the required information. AED 499.

Revisions. AED 79, for changes to key business information after work has started or after delivery.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

B12.13 Lead Generation Pop-up Setup

Description. Configuration of lead collection elements on your Store, based on the preferences you give in the set-up form. We carry out the service in cooperation with you, so timely completion of the form is needed.

Delivery and price. Up to 2 business days after you approve our request to manage your account and submit your preferences. AED 339.

Revisions. No content revisions after completion; all preferences must be given in advance. If your domain changes after completion, AED 49.

Cancellations and refunds. You can cancel and receive a full refund before we start work on the service, by contacting support@tajiro.com. The cancellation takes effect when our support team confirms it. Once work has started, or the service has been delivered, it cannot be refunded.

Contact details. You are responsible for collecting contact details lawfully, including obtaining consent where required.

B13. Premium Social Media Package

B13.1 We create a professional business Facebook Page and Instagram account for your brand, publish 12 scheduled posts on both platforms over one month, and run paid promotional campaigns on the platforms’ own advertising tools to grow your audience. The advertising budget for these campaigns is included in the price.

B13.2 The package covers promotion until your accounts reach a combined total of 15,000 followers across both platforms, or until the end of the campaign, whichever comes first. This is the limit of the package, not a promised result. The number of followers you gain depends on your niche, content and platform algorithms, and no particular number of followers is guaranteed. Follower growth comes only from promotional campaigns on the platforms, not from purchased, automated or fake accounts.

B13.3 The service is fully managed by our team. For the security of the accounts, we do not share access details during the service, because shared access can lead to restrictions by the platforms.

B13.4 Delivery takes about 5 weeks from purchase and cannot be expedited. It may take longer because of high demand, platform restrictions or other factors outside our control. Price: AED 3,049, one-time, covering account set-up, posting, the advertising budget and management. Extensions are priced separately.

B13.5 The service does not include revisions to published content. If your domain changes after work has started and you do not tell us, a fee of AED 459 applies.

B13.6 Once fully delivered, the service cannot be cancelled. If you cancel while it is in progress, we may give a partial refund based on the stage reached. Send cancellation and refund requests to support@tajiro.com.

B14. Established Stores

B14.1 Established Stores are pre-configured stores with a domain, a toolkit catalog, professional design, hosting and Tajiro platform integration, available only through your Dashboard. Each requires a separate Tajiro PRO subscription.

B14.2 After payment starts, a Growth Manager will contact you within one business day, or on the next business day if you buy at a weekend. The Growth Manager provides onboarding guidance and advisory support only; running, promoting and advertising the store remain your responsibility.

B14.3 Each listing includes performance data for information only; past performance does not guarantee future results. You can ask your Growth Manager for more details before you buy. The store’s structure, catalog and design are fixed, and your selection is final once payment starts.

B14.4 Each Established Store includes: one domain name (the first renewal is no sooner than 3 months after purchase; later renewals are your responsibility); pre-selected toolkits; responsive design; Tajiro platform integration; a fixed theme; hosting while your Tajiro PRO subscription is active; one branded email address; basic on-site SEO; and advisory support from a Growth Manager.

B14.5 You can pay in 10 weekly instalments through your Dashboard, or in one payment arranged through your Growth Manager. If an instalment is not paid when due, we will notify you, and you will have 5 business days to pay. If you do not, we may take back the store and your rights to it end. Amounts already paid are kept as payment for the access, hosting, platform integration and services already provided, not as a penalty. Instalments are deferred payment for digital services, with no interest or finance charges, and are not a loan or credit.

B14.6 Access details are usually provided within 1–3 business days after payment. Once they are provided, the purchase cannot be cancelled or refunded, except where the law gives you a right to a refund.

B14.7 Advertising costs are not included. Tajiro does not guarantee future sales, profits or business performance; results depend on your management, investment and promotion. Store templates are fixed and are not compatible with third-party themes.

B14.8 The store’s software, design and intellectual property remain Tajiro’s, and you receive a limited, non-transferable licence to use them to operate the store. To the extent permitted by law, our total liability for an Established Store is limited to the price you paid for it, subject to Section 21.3.

B15. Premium Stores

B15.1 Premium Stores are niche-specific, ready-made stores available through your Dashboard. They require a Tajiro Premium Subscription in addition to Tajiro PRO. If either subscription lapses, the Premium Store is deactivated. The Premium Subscription is billed monthly; its price is shown at checkout and may change under Section 6.4.

B15.2 B14.3 to B14.8 also apply to Premium Stores, except that hosting continues while both subscriptions are active, and Premium Subscription payments cannot be refunded once access details are provided, except where the law gives you a right to a refund.

B16. Store Reactivation Program

B16.1 You may ask us to take your active store back into Tajiro’s inventory, so that Tajiro may offer it to another subscriber. To take part, your Tajiro PRO subscription must be active, with no unpaid fees, disputes or breaches, and the store must be active and in good standing. We may decline any request. Submitting a store does not guarantee that it will be offered or sold, or that any Commission will be allocated. You may withdraw the store at any time before a buyer’s payment is completed.

B16.2 All stores, including hosting, domain, catalog, design, software and intellectual property, are and remain Tajiro’s; subscribers operate them under licence. Tajiro is the only seller of stores under the programme and sets the listing price, which is not an amount owed to you. There is no transaction, payment or agreement between you and the buyer. Tajiro does not act as an intermediary, escrow agent, broker or money transmitter under the programme.

B16.3 The buyer pays Tajiro, and Tajiro keeps the full amount. After payment and verification, Tajiro transfers the store to the buyer’s account, usually within 3–5 business days, and the domain stays registered for at least 3 months after the transfer. Your access to the store then ends, its Subscription is cancelled, and any active Paid Services, credits, campaigns or tiers for that store lapse. The store is transferred in its current condition, on an “as is” basis.

B16.4 We will create a new, empty store for you at no extra charge. Its Subscription starts when it is created and is billed normally; you may cancel it under Section 9.

B16.5 After a successful sale, Tajiro may allocate Commission to you from its own funds. The amount is determined by Tajiro’s internal calculations and may reference up to 70% of the listing price. Section 15 applies to this Commission. It is not part of the buyer’s payment and creates no entitlement or revenue share. The redemption rules in Section 15.9 apply by reference to the Subscription of your new store.

B16.6 The buyer may cancel for a full refund before the transfer starts. If the buyer files a chargeback, Tajiro handles it and may withhold or reverse the related Commission.

B16.7 You may not arrange store transfers outside the programme, accept payment from other subscribers for a store, manipulate store metrics, create stores mainly to submit them to the programme, act in a way that would make Tajiro appear to be a payment intermediary, escrow agent or money transmitter, or market the programme as a way to sell, resell or flip stores. A breach may lead to account termination and loss of Commission.

B16.8 We may change or end the programme by giving at least 30 days’ notice.